Developing a Customer Onboarding Process
ABOUT THE EXPERT
Donna Weber is a recognized Customer Success thought leader and strategist. Sheās currently a consultant specializing in customer onboarding, implementation, enablement, and education for high-growth companies. She previously built out customer success and customer enablement organizations at SugarCRM and Jaspersoft. In this guide, she dispels the notion that onboarding is just implementation and shows how education, enablement, and support should be woven into onboarding to help new customers see value and succeed quickly.
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